It is a platform that gives immediate answer to number of questions from WhatsApp, Telegram, Viber apps.
Read more: https://pshb.az/3M2fySb

You can use it by registering in said apps using the code sent to you by SMS after to receive your Miles&Smiles PASHA Bank card.
Read more: https://pshb.az/3M2fySb

You will have free and unlimited access to business lounges with Miles&Smiles PASHA Bank cards.

Miles&Smiles PASHA Bank Platinum card owners will have access to “Lounge Key” business lounge twice a year, Miles&Smiles PASHA Bank Black card owners - 10 times a year, while Elite card owners will have unlimited access.
Read more: https://pshb.az/42wIFm3

- Comfortable waiting areas
- WiFi internet connection
- TV, snacks and beverages
- Flight information board, shower, A/C unit

Services may vary depending on airport. You can get the list of all services in program site or mobile app.

“Android”: https://pshb.az/3zOj6Qr
“iOS”: https://pshb.az/3QsKc6o

There are “Lounge Key” direction signs with logos in airports.
Also, you can find the information about the location of lounges in website or mobile app.
Read more: https://pshb.az/42wIFm3

No, your Miles&Smiles PASHA Bank card, boarding pass and personal ID will be sufficient. Also, you don’t need any registration in website to enter “Lounge Key” business lounge.

Yes, if accompanies the card owner. In this case, the presence of the card owner is required.

No, free access is for card owner only. The accompanying person will have to pay 30 (Mastercard) or 32 (Visa) US dollars to enter “Lounge Key” business lounges.

In average 4-6 persons. Number of guests will be defined according to the lounge regulations.
Read more: https://pshb.az/42wIFm3

It vary depending on internal regulations of each lounge.
Read more: https://pshb.az/3PdWBdq

After registration, you can track the business lounge visit in website or through mobile app.
Read more: https://pshb.az/42wIFm3

Mile is a type of bonus accumulated during your cashless payment and convertible to a flight ticket.

The amount you need to spend to earn 1 mile:
With “Platinum” cards - 3 AZN
With “Black” cards - 2 AZN
With “Elite” cards - 1.5 AZN

It is an individual identification number issued by the Turkish Airlines within “Miles&Smiles” program. If you don’t have TK number, it will be created automatically when you order your card.

Yes, if both parties used miles for at least one flight for the last 2 years.

You can exchange the miles you earned by making payments, with flight tickets of 26 airlines (THY and “Star Alliance” members).
Enter to Turkish Airlines site: https://pshb.az/3SK5Epc

Star Alliance members are the following:
1. Lufthansa
2. United Airlines
3. Air Canada
4. Swiss Airlines
5. Air China
6. Singapore Airlines
7. Turkish Airlines
8. LOT Polish Airlines
9. Scandinavian Airlines (SAS)
10. Shenzhen Airlines
11. Aegean Airlines
12. Air India
13. Air New Zealand
14. All Nippon Airways (ANA)
15. Asiana
16. Austrian Airlines
17. Avianca
18. Brussels Airlines
19. Copa Airlines
20. Croatia Airlines
21. EgyptAir
22. Ethiopian Airlines
23. EVA Air
24. South African Airlines
25. TAP Portgual
26. Thai Airways

- Miles for payments – are the miles accumulated during cashless payments using Miles&Smiles PASA Bank card.

- Welcome miles – are the miles issued by the bank to the owners of new cards. You can immediately earn unconditional welcome miles with a newly opened card.
You can immediately earn unconditional welcome miles with a newly opened card.
Read more: https://pshb.az/3MrP6Sl

Welcome miles will not be added to new or renewed/replaced cards of existing Miles&Smiles customers.

- Campaign miles - are the miles accrued during the campaigns organized by the Bank.

- Additional miles - are the additional miles accrued from the payments made to our partners.
You can find information about all our partners and rules for calculation of partner miles here: https://pshb.az/3LLdblv

You can get detailed information about mile requirements for flight tickets in many directions here: https://pshb.az/3B4AOAk

Ticket price, number of required miles can change depending on season and demand.

The following transactions will not earn miles:
- ASAN payments;
- Railroads - transportation of cargo and passengers;
- Passenger transportation - suburban and local transportation including ferry;
- Bus lines;
- Money transfers;
- Utility services;
- Payments in tobacco stores;
- Cash-backs from POS terminals and withdrawal from ATMs;
- Credit payments, receipts to account, money transfers;
- Payments of financial institutions;
- Loading e-wallet and other financial services;
- Payments for services - money transfers;
- Card-to-card transfers (local and foreign transfers);
- Payments on public lotteries;
- Gambling payments;
- Horse/dog race payments;
- Charity and social services payments;
- Payments of political and religious organisations;
- Legal payments including child support and alimony;
- Fines, pledge and security payments;
- Tax payments;
- Postal services.

The miles you earned after payment will be settled in your account within 15 days.

If miles you earned are not shown in your account call *9123 or send a mail to customer.care@pashabank.az.
Earned miles are transferred after the transactions are processed by the bank. For more detailed information you can contact our call center at *9123.

You can track your mile balance:
• through PASHA Bank mobile app: https://pshb.az/mobiltetbiq
• by entering your personal account in THY website or through THY mobile app: https://pshb.az/3CtdZXm
• by contacting Bank Contract Center: *9123

You can change the miles you collect to a flight ticket through THY website or mobile app.
Read more: https://youtu.be/R84vf-kdJ8M 

You can get flight tickets to many destinations around the world in exchange of your miles.
Read more: https://pshb.az/3B4AOAk

Yes, you will only have to pay airport taxes.
Note: “Classic Plus”, “Elite”, “Elite Plus” status owners can even pay airport taxes with miles.

Transactions made with Miles&Smiles PASHA Bank cards in high-risk countries will be subject to certain limitations.
In these countries, the restrictions will apply only to cash withdrawals from ATMs.
No restrictions will be applied to online transactions.

You can receive the list of high-risk countries here.

You can contact the nearest branch or Call Centre to temporarily lift the restrictions.

Please note that no additional miles will be calculated for flight tickets purchased in exchange of miles.

Coverage is provided to you anywhere in the world for all trips, the duration of each trip being not more than 60 consecutive days. If your trip exceeds 60 days in a row, coverage will not be provided for any part of the trip. The maximum validity of insurance coverage is 183 days outside the country of residence for any 12-month period. Trips must begin and end in your country of residence. One-way ticket rides are not covered. Any trip within your country of residence is covered only if you travel for the distance more than 100 km from your home and if you have previously booked your stay at a hotel, motel, holiday home, mini-hotel, recreation center and other similar paid accommodation , lasting at least two days.

Insurance coverage is valid if all expenses are fully incurred by the insured card.

The insurance coverage is being applied starting from 1 day of travel, while the trip should not exceed 60 days.

The insurance cover is valid if family members travel with the cardholder.

A card is optional if the conditions for providing insurance coverage are met.

A detailed description of this risk is presented on page 23 of the insurance conditions.

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