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F.A.Q.

Purchasing Miles&Smiles card

  • What is TK number?

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    This is an individual identification number provided by Turkish Airlines under the Miles&Smiles program. If you do not have a TK number, it will be automatically created while ordering the card.

  • What are the differences between Black and Elite cards?

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    The main difference between card types is that there are different ratios in calculating the miles. The higher status of the card, the more miles will be calculated.
    Also, there are more privileges provided in Elite card.

  • Why passport is required while a card order?

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    Your TK number should be created or verified based on your passport.

  • How long will it take to issue ordered card?

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    Your card will be ready within 3 working days.

  • How do I know that the card is ready?

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    You will get a text message to the mobile phone number indicated in the system as soon as your new card is ready.

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